Returns & Exchanges

Return & Exchange Policy

Safety First

100% Purchase Protection

We are committed to ensuring 100% Purchase Protection for our customers by offering:

  • Genuine and certified products
  • Secure and trusted payment gateways
  • Hassle-free returns and customer support

Your satisfaction is our priority.

Easy Returns & Exchanges

We offer two types of return windows based on the reason for return:

Reason for Return Return Window Conditions
Change of mind / did not like the watch
(Dial too big or small, style does not suit you, personal preference)		 Within 48 hours of delivery Product must be unused, in brand-new condition and returned with all original packaging, warranty card, tags and accessories.
Functional or manufacturing issues
(Movement issues, chronograph not functioning, or other verified defects)		 Within 10 days of delivery Issue must be verified by our quality check team after inspection of the returned product.

How to Raise a Return Request

  1. Fill in your order details in the Return Request Form on RameshWatch.com.
  2. Our customer support team will get back to you within 24 hours.

What Is Eligible for a Return?

  • Product is unused, unworn and in brand-new condition.
  • No scratches, dents or signs of wear.
  • Returned with all original items:
    • Original box/packaging
    • Warranty card
    • Tags and protective films
    • Manuals and all accessories

If any of these items are missing or the product shows signs of use, the return may be rejected.

Return Shipping Charges

For Customers Residing in India

  • Our team will arrange the return shipment (reverse pickup).
  • Return shipping charges are based on the product value:
    • Below ₹10,000: Flat return shipping fee ₹200
    • ₹10,000 & above: 2% return shipping fee
      Example: ₹15,000 → 2% = ₹300
  • Fee will be deducted from the refund amount or charged separately.

For Customers Residing Outside India

  • Customer must arrange and bear the cost of return shipping.
  • We are not responsible for any international return shipping fees.

Refund Timeline & Method

  • Refund initiated within 48 hours after QC approval.
  • Refund may take 5–8 working days to reflect in your account depending on your payment provider.

Refund Method

  • Online Payment Orders:
    Refund will be processed to the same payment method used at the time of purchase.

  • Cash on Delivery (COD) Orders:
    Refund will be processed to your bank account after QC approval.

Non-Returnable Items

  • Smartwatches are non-returnable. Functional issues will be covered under brand warranty where available.

Return Not Accepted If

  • Damage has occurred after delivery due to mishandling by the customer.
  • The watch has been used, worn, resized or altered.
  • Original packaging, tags, warranty card or accessories are missing.
  • The return or issue is reported outside the allowed time window (48 hours for change of mind / 10 days for functional issues).
  • The 10-day return policy applies only to verified functional or manufacturing defects. If any physical or accidental damage occurs after delivery during customer usage (e.g., impact damage, cracked glass, strap damage, or water exposure beyond its rating), the return request will be strictly rejected. A detailed quality check video is recorded before dispatch — the watch must be returned in the exact same unused and undamaged condition as delivered.

Happiness Guaranteed

If you have a problem, we will do our best to solve it. Just reach out to our customer support team.

Call or WhatsApp us on 7674812669 / 9885300092.

Frequently Asked Questions
What is the 48-hour return policy? ➤
The 48-hour return window applies for change of mind or personal preference. You must raise the request within 48 hours of delivery.
What is the 10-day return period for? ➤
The 10-day return window is only for verified functional or manufacturing issues. The watch must pass quality inspection for approval.
Who pays for the return shipping? ➤
For India:
  • Below ₹10,000: ₹200 return shipping fee
  • ₹10,000 & above: 2% return shipping fee
For International:
  • Customer must pay for return shipping.
How will I get my refund for online payments? ➤
Refund is processed to the same payment method after the watch passes inspection.
How will I get my refund for COD orders? ➤
Refund is done via bank transfer after QC approval.
Are smartwatches returnable? ➤
No. Smartwatches are non-returnable. Warranty support applies only for functional issues where applicable.
Will my return be accepted if the watch has water damage or physical damage? ➤
Returns will be strictly rejected if any damage occurs after delivery due to customer usage — including cracked glass, dents, strap breakage or water damage caused by exceeding the watch’s water-resistance rating. These are considered accidental or physical damage and are not covered under the 10-day return policy.
How long does the refund take? ➤
After refund initiation, it may take 5–8 working days to reflect in your bank or payment account.
How can I contact support? ➤
You can call or WhatsApp us on 7674812669 / 9885300092.