Refund policy

Refund Policy

At Ramesh Watch, we prioritize customer satisfaction and aim to provide a seamless refund experience. Please review the details below to understand how refunds are processed.

Refund Eligibility

  • Refunds are processed only after the returned product is received and passes the quality inspection.
  • The product must be unused, in brand-new condition and returned with original box, warranty card, tags and accessories.
  • Returns for personal preference (size, look etc.) must be requested within 48 hours of delivery.
  • Returns for functional/manufacturing issues must be requested within 10 days of delivery.

Refund Method

  • Online Payment Orders (Razorpay, UPI, Card, Net Banking):
    Refund will be processed to the same payment method or bank account used during the order. Refund will be initiated only after quality inspection approval.

  • Cash on Delivery (COD) Orders:
    Refund will be issued to your bank account via NEFT/IMPS transfer.
    Our support team will request your bank details once the return is verified.

Refund Timeline

  • Inspection of returned product: 24–48 hours after receiving the item
  • Refund initiation: Within 48 hours of approval
  • Amount reflection in your account: 5–10 working days (may vary by payment provider)

Non-Refundable Items

  • Smartwatches are non-returnable — hence refunds are not provided for change of mind. Functional issues will be handled under the respective brand warranty (if applicable).
  • Products that show signs of use, scratches, damage or missing accessories/packaging.
  • Returns requested outside the allowed time windows.

Deductions (if applicable)

  • For orders below ₹10,000: ₹200 return shipping charge (within India)
  • For orders ₹10,000 and above: 2% of the product value will be charged as return shipping fee

    Example: Product price ₹12,000 → 2% return shipping fee = ₹240.

  • Deductions for missing items or damaged product, if any

Need Help?

Our support team is always happy to help you with refund-related queries.
Call or WhatsApp: 7674812669 / 9885300092